Zelle, the widely-used money transfer platform, is coming back online after a technical disruption left thousands of bank customers across the United States unable to complete payments.

The issue, which began Friday morning, triggered a flood of complaints from users unable to send or receive money. Monitoring site DownDetector recorded a sharp spike in reports, particularly among customers at banks like Truist and Navy Federal Credit Union.

The source of the problem, according to both Zelle and its technology partner Fiserv, was an internal error—not a cyberattack. Fiserv, a payments processing firm that supports multiple banks, acknowledged the disruption in a statement.

“Earlier today, we experienced an internal issue that temporarily disrupted service,” a Fiserv spokesperson said. “The issue has since been resolved, and we are now working to process the backlog.”

Despite the recovery, frustration lingers. Some Zelle users reported being unable to pay rent or access funds, with transactions stuck in a “payment pending” status. One affected user wrote: “I feel like my money is just floating and no one will help with anything or take any accountability!”

Zelle has not disclosed which banks were impacted, but major institutions like Bank of America confirmed the issue affected their customers. “This was a vendor-related issue that affected multiple banks,” Bank of America spokesperson Matthew Card said. “The issue has been resolved.”

Zelle, owned by Early Warning Services (a consortium of major U.S. banks including JPMorgan Chase, Bank of America, and Wells Fargo), handles billions in peer-to-peer payments daily. The outage raises fresh questions about the vulnerabilities of centralized digital finance infrastructure—and the accountability of tech providers behind them.

Zelle users are advised to monitor pending transactions and follow up with their banks for updates as systems continue to normalize.



By WafricNews Desk.